Returns, Refunds & Cancellation Policy

Thank you for shopping with Print Centre.

If you are not completely satisfied with your purchase, we’re here to assist.

Returns

All products sold by Print Centre are custom printed and are therefore not eligible for return.

However, if your order is defective due to a printing error or has been damaged during shipping, you may qualify for a refund or reprint.

Please inspect your order as soon as it is collected/delivered. If you notice any defects or damage, contact our Support Team within 14 days of receiving your order (or the scheduled delivery date).

When reporting an issue, please include:

• Your order number
• Contact details
• Clear proof of the defect or damage

Contact us:

• Email: info@printcentre.co.za
• Phone: 031 561 5778

Please note: If you choose to return any items, you will be responsible for the shipping costs. Shipping fees are non-refundable.

Refunds & Reprints

Once we receive your request, we will review the issue and may contact you for further information.

If your claim is approved, Print Centre may:

• Reprint your order at no additional cost, or
• Issue a refund to your original method of payment

Approved refunds will be processed within 14 days, depending on your payment provider.

In some cases, we may require the original items to be returned before proceeding with a reprint or refund.

Order Cancellations

To cancel an order, you must notify us by phone or email, followed by formal written confirmation sent to info@printcentre.co.za

Please note:

• You will be charged for any work already completed at the time of cancellation
• Outstanding balances must be settled within 14 days
• If written confirmation is not received within 14 days of your cancellation request, the full quoted project cost will apply

Important Notes

• We cannot accept responsibility for errors caused by incorrect information provided by the customer, as outlined in our Terms and Conditions
• Certain circumstances beyond our control may not be covered under this policy

Need Help?

If you have any questions about returns, refunds, or cancellations, please contact us at info@printcentre.co.za

Print Centre reserves the right to update this policy at any time without prior notice.