Privacy Policy

Print Centre (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use www.printcentre.co.za

1. Information We Collect

We may collect and process the following personal information:

• Full name or company name
• Contact details (email address, phone number)
• Billing and delivery addresses
• Payment information (processed securely via third-party providers)
• Order history and preferences
• Any information you provide when contacting us

We also collect non-personal information such as IP address, browser type, and website usage data for analytics and performance improvement.

2. How We Collect Information

We collect information when you:

• Register or place an order on our website
• Contact us via forms, email, or phone
• Subscribe to marketing communications
• Browse our website (via cookies and analytics tools)

3. Purpose of Processing

Your personal information is collected and used for:

• Processing and delivering orders
• Communicating order updates and customer support
• Managing your account
• Improving our website and services
• Sending marketing communications (only with your consent)
• Complying with legal and regulatory obligations
• Preventing fraud and ensuring security

4. Legal Basis for Processing (POPIA)

We process your personal information based on:

• Your consent
• The necessity to perform a contract (e.g. fulfilling orders)
• Compliance with legal obligations
• Our legitimate business interests

5. Sharing of Personal Information

We do not sell or rent your personal information.

We may share your information with:

• Service providers (e.g. couriers, payment processors, IT providers)
• Employees or contractors who require access to perform their duties
• Regulatory or law enforcement authorities when required by law

All third parties are required to keep your information secure and confidential.

6. International Data Transfers

If your information is transferred outside South Africa, we ensure that appropriate safeguards are in place to protect your data in accordance with POPIA.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against:

• Loss
• Unauthorized access
• Misuse or alteration

You are responsible for keeping your account login details secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal, tax, or accounting requirements

9. Your Rights (Under POPIA)

You have the right to:

• Access the personal information we hold about you
• Request correction or updating of your information
• Request deletion of your personal data (where applicable)
• Object to the processing of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

Information Regulator (South Africa):

Website: https://www.justice.gov.za/inforeg/

Email: inforeg@justice.gov.za

10. Cookies and Tracking

We use cookies to:

• Improve website functionality
• Analyse user behaviour
• Personalise your experience

You can manage or disable cookies through your browser settings.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If such information is identified, we will take steps to delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

14. Contact Information

If you have any questions or wish to exercise your rights, please contact us:

Print Centre

Email: info@printcentre.co.za

Website: www.printcentre.co.za

15. Information Officer

In accordance with POPIA, Print Centre has appointed an Information Officer responsible for data protection compliance.

For any data-related queries, please contact:

Email: sherwin@printcentre.co.za